Definitions

1.1. "Agreement" means these Terms and Conditions.

1.2. "Company" means the entity "Get Good Gpa" that involves the Writer into cooperation according to and as defined by the terms stated in this Agreement.

1.3. "Website" means www.getgoodgpa.com.

1.4. "Order" or "Case" means an electronic request for a paid service from the Customer for a particular Product and/or service.

1.5. "Product" - a document in .doc or .docx format, which is the final result of processing an Order by Writer and Support.

1.6. "Support Department" or "Support" signifies a part of the Company's infrastructure with the mission to serve as an intermediate between the Writer and the Customer.

1.7. "Customer" means a person who order paper/content writing by the Company's Writers to obtain the Product according to his/her requirements and pays for that service in accordance with pricing system.

1.8. "Writer" means a person who has agreed to work for the Company on a freelance basis under the Company's terms as stated in this Agreement.

1.9. "Reachable" if applied to the Writer means that he/she is available for the Customer and the Company by Internet (messaging system and emails) and for the Support by phones (landline or cellular) at all times while they are working on the Order.

1.10. "Responsive" if applied to the Writer means that he/she is able to provide the Company and the Customer with the required or requested information while processing the Order.

1.11. "Account" means an electronic record of all the Orders processed by the Writer, as well as communication, payment and personal information about the Writer, such as full name, the city of residence, payment details, etc. available at the Website.

1.12. "Activation of Account" means launching of cooperation between the Writer and the Company.

1.13. "Termination of Account" means termination of cooperation between the Writer and the Company.

1.14. "Message" means a unit of the Messaging System, information posted by a sender for a recipient.

1.15. "Messaging System" is an online communication tool that is available in the Writer's Account on the Website. It is located in the section called "Messages" and is used for communication between the Writer, the Customer, and the Support.

1.16. "Due Balance" is a number of Earnings pending to be paid to the Writer for completed Orders.

1.17. "Earnings" means payment the Writer receives for completing Orders and delivering Products to Customers.

1.18. "Payment Method" is the money transfer service or system that is used by the Company for sending Earnings or financial compensation to Writers.

1.19. "Beneficiary Info" – information that the Writer should submit to his/her Account to receive the Earnings via their desired Payment Method.

1.20. "Payment Dates" - dates when the Company sends Earnings to Writers via their selected Payment Methods.

1.21. "Dispute" – a disagreement or difference that is initiated by the Writer and arises in relation to Fines and Termination of Account.

1.22. "Fine" – a sum of money required to be paid by the Writer as a penalty for violation of the Company's standards and requirements to Products, or not fulfilling the Writer's liabilities.

1.23. "Payment System" – a third-party payment processor working with payments from the Customers on behalf of the Company.

1.24. "Claim" – a disputed/canceled charge by the Company at the Customer's bank account, put on hold by the card issuing institution or a Payment System after completing the authorization procedure per Customer’s request.

1.25 "Investigation Period" – time period dedicated to investigate the Claim – from 14 to 21 business days.

1.26 “Probation Period” – time period given for a Writer to improve the performance, if it was previously defined as below Company’s standards and requirements.

Subject of the Agreement

2.1. This Agreement is concluded to regulate relationships and actions between the Writer, the Customer, and the Company.

Liabilities of the Company and the Writer

3.1. The Company is obliged to:

3.1.1. Provide access to the personal control panel (Account) and a choice of Orders to the Writer if they are available.

3.1.2. Track the record of the Writer's work for the Company - number of completed orders, payment history, etc. This record is available in the Writer's personal Account.

3.1.3. Perform payment on the Payment Dates stated in the clause 8.1. via Payment Methods chosen by the Writers.

3.1.4. Serve as an intermediate between the Writer and the Customer, which involves transmitting Messages between the Writers and the Customers and contacting them by phones if necessary.

3.1.5. Secure high quality of Products and fine Writers in the amount stated in the clause 6 if requirements to the Products stated in the clause 4 are not met.

3.1.6. Make decisions on Activation and Termination of the Writer's Account on the basis of conditions stated in clauses 5 and 9 respectively.

3.1.7. Resolve Disputes that arise in the cause of Orders processing.

3.1.8. Keep all the personal information of the Writer and the Customer in complete confidentiality, as it is stated in the Privacy Policy.

3.2. The Writer is obliged to:

3.2.1. Follow all the Customer's instructions and guidelines when working on the Product.

3.2.2. Follow the Company's standards and requirements to Products as stated in clause 4.

3.2.3. Follow the standards of formatting styles (MLA, APA, Chicago/Turabian or Harvard) as stated in the guidelines available in the Account and in the Useful links section of the Website.

3.2.4. Upload the final version of the Product before the deadline set in the Order.

3.2.5. Upload a half of the completed Product before 50% of the deadline has passed (applies to Orders that are or exceed 20 pages).

3.2.6. Be always Reachable and Responsive in the course of work on Orders. Log in to the account no less than once in 24 hours while working on the Order.

3.2.7. Upload a half or more of the completed Product upon Company's request in order to receive a deadline extension. (Decisions on deadline extensions always remain at discretion of the Company).

3.2.8. Perform all the paper revisions for free.

3.2.9. Keep all the information considering Orders in complete confidentiality.

3.2.10. Deliver the Product only to the Company and not to sell/share/donate it to any third parties.

3.2.11. Use only one username with the correct and up to date personal information. Working under multiple or fake Accounts (user names) is strictly prohibited.

3.2.12. Transfer economic intellectual property rights for all the submitted Products to the Company.

3.2.13. Writers shall neither participate in any online assignment instead of our Customers nor log in to any online assignment on the Customer's behalf.

3.3. Violation of the obligations stated in the clauses 3.2.1., 3.2.2., 3.2.3., 3.2.4., 3.2.5. , 3.2.6 will result in the fines, stated in the clause 6.

3.4. Systematic violation of the obligations stated in the clause 3.3. and violation of the obligations stated in the clauses 3.2.8. and 3.2.9.,3.2.10 will result in Termination of Account, as stated in the clause 9.1.

Company's standards and requirements to Products

4.1. Content should be:

4.1.1. Original and based on proper argumentation.

4.1.2. Built on the principles of logical development, which can be achieved with the help of linking words and phrases, as well as other linguistic devices.

4.1.3. Built in the way to properly develop the topic given by the Customer and meet all his instructions.

4.1.4. Structured and logically organized in the way appropriate for the type of the paper stated in the Order.

4.2. Formatting:

4.2.1. Text should be typed on standard A4 pages (8.267" x 11.692") with 1" margins on all sides. The minimum word count for 1 page is 275 words. This value is not an upper limit and should be exceeded to meet the requirements stated in the clause 4.5.2, if needed.

4.2.2. Font should be double-spaced Times New Roman or similar 12 pt.

4.2.3. Page numbers should be placed in the upper right-hand corner of the paper.

4.2.4. Bibliography, page headers, formatting of titles and subtitles, in-text references, foot- and endnotes and other elements should be formatted in accordance with the set formatting styles (MLA, APA, Chicago/Turabian or other).

4.2.5. If the type of Order is defined as Editing/Proofreading, the Writer is obliged to edit no less than 30% of the content.

4.3. Language norms:

4.3.1. Papers should be written in impeccable English without any violation of language norms, including but not limited to grammar, stylistics, morphology, and punctuation.

4.4. Plagiarism:

4.4.1. Plagiarism level must be 0%, which is checked with the help of special software. When defining the plagiarism level, bibliographical reference and cliched phrases are not taken into account.

4.5. Customer's instructions:

4.5.1. Customer's instructions and specifications should be followed to the dot.

4.5.2. The Product you deliver must correspond to the required amount of full pages ordered by the customer.

4.6. Violation of the clauses 4.1.-4.5. will result in fines as stated in clause 6.1.

4.7. Systematic violation of clauses 4.1.-4.5. will result in a Probation Period or Termination of Account as described in the clause 9.1.2.

If account is set on a Probation period, the following restrictions can be imposed:

*Specific limitations on:

The amount of Orders in progress.

Active applications for orders.

*Denied access to:

Orders with an academic level higher than Undergraduate.

Urgent Orders.

Orders that are or exceed 20 pages.

Option for bidding.

Particular type of orders based on history of claims and application reasons.

Activation of Account

5.1. For Activation of Account the Writer has to fill in the registration form at the Website, pass grammar and 3 formatting styles tests, and upload diploma scan and original sample essay.

5.2. Within 14 days after completion of the tests and uploading all the required documents, the Support notifies the Writer on whether his/her Account is activated or declined. The Support can also ask the Writer to specify some additional information, correct the existing one, or ask to revise the sample essay or pass the tests one more time in case the initial result is not sufficient.

5.3. Only upon Activation of Account the Writer receives possibility to apply for Cases and start earning money.

Fines & Penalties

6.1. Violation of conditions stated in 3.2.1. - 3.2.5., 4.1. - 4.5. will result in the following fines:

6.1.1. Plagiarism (clause 4.4.) - 50% of the estimated price for the Order.

6.1.2. Wrong formatting (clause 4.2.) - 15% of the estimated price for the Order.

6.1.3. Grammar and punctuation mistakes (clause 4.3) - 25% of the estimated price for the Order.

6.1.4. Writer is not reachable (clause 3.2.5.) – the fine in amount of INR 50 will be imposed.

6.1.5. Lateness (clause 3.2.4.):

The writer is late with the delivery of first part of the paper - 10% of the estimated price for the Order.

The writer is late for less than 1 hour - 15% of the estimated price for the Order.

The writer is late for more than 1 hour - 25% of the estimated price for the Order.

The deadline was missed and the client does not need the order anymore – 100% of the estimated price for the Order.

Retraction from the Order:

Less than 30% of the writer’s deadline has passed – no fine will be imposed.

More than 30% of the writer’s deadline has passed–50% of the estimated price for the Order.

Low quality (clause 3.2.1 – 3.2.2):

If the client files a complaint regarding the quality of the delivered work, the fine in amount of 25% of the estimated price for the Order might be applied (regardless the status of the order).

The Quality Assurance Department reserves the right to cancel the payment for the case if the quality of the delivered work does not meet the Company’s standards and requirements. In such a situation, the Quality Assurance Department is obliged to

provide the detailed reasons of the payment’s cancellation.

6.2. If the writer’s actions/lack of actions resulted in refund, the fine in amount of 100% of the estimated price for the Order will be imposed. More than one instance might result in account termination in accordance with the clause 9.1.2.

6.3. Violation of the clause 3.2.8. will result in fine in amount of 100% of the estimated price for the Order and termination of the account.

6.4 If a Claim is initiated by the Customer due to violations of clauses 3.2.1. - 3.2.5., 4.1. - 4.5, 100% fine is applied to the Writer's balance after the price of the Order is reversed.

Disputes

7.1. The Customer has a right to dispute the case within:

14 days after the first delivery of the paper

14 days after the revision of the paper

14 days after approving the case

Exception – plagiarism – no timeframe

7.2. The Dispute Manager:

Must reply to the Writer’s questions and requests in a timely manner

Must provide the Writer with the detailed reasons for Dispute upon the Writer’s request

Must designate the approximate deadline for the final Dispute resolution upon the Writer’s request

Must provide the supporting documents, supporting the reasons for Dispute (Plagiarism Report, grading rubric, graded paper, etc) upon the Writer’s request

Must keep the Writer informed about the progress of the negotiation process with the Customer

Must inform the Writer about the Final Dispute Resolution, achieved after negotiating with the Customer (the percentage of the refund)

Has the right to request the materials used by the Writer for the paper completion

Has the right to request the Writer’s opinion regarding the validity of the Customer’s reasons for filing a Dispute

Has the right to decrease the Writer’s payment for the dispute

Has the right to apply the fines, depending on the particular nature of the Dispute

7.3. The Writer:

Must reply to the Dispute Manager’s questions and requests in a timely manner

Must provide all the information about the process of the paper completion upon the Dispute Manager’s request

Must be able to provide the digital copies of, or the links to all the sources used while the process of the paper completion upon the Dispute Manager’s request

Has the right to request the documents, supporting the Customer’s reasons for Disputing the case (Plagiarism Report, Grading rubric, graded paper, etc)

Has the right to participate in the process of negotiation with the Customer

Has the right to enquire about the stage of negotiation

Has the right to suggest his personal vision of how the Dispute is to be resolved

7.4. The Quality Assurance Department reserves a right to apply the following fines and measures, depending on the particular reasons, circumstances and the amounts refunded back to the Customer:

Plagiarism – 100% refund - 200% fine . More than one instance might result in account termination in accordance with the clause 9.1.2.

Wrong paper uploaded by the writer – 100% refund - 100% fine

The instructions were not followed - – 100% refund - 100% fine. The instance will result in a Probation Period for the Writer.

Full payment for Multiple Choice Question assignments will be issued in case of successful completion of not less than 80% of the assignment. All results below 80% are subjected to partial refund to client and payment recalculation. The amount of payment decrease depends on percentage of the correct answers.

7.5. The Writer has a right to dispute the Fine imposed as a result of conditions stated in the clause 6.1 and 7.4 within 3 (three) business days from the moment it was imposed. The Writer has to state the reason why fine imposition was not fair. The investigation is conducted by the Dispute Manager and usually takes up to 7 (seven) business days from the time the dispute was submitted.

7.6. Termination of Account due to reasons stated in the clause 9.1.2. can be set on dispute within 3 (three) business days from the moment the Writer was notified about it. The Writer has to state the reason why Termination of Account was not fair. The investigation is conducted by the Support and usually takes up to 7 (seven) business days from the time the dispute was submitted.

7.7. The Quality Assurance Department or the Dispute Manager reserves the right to cancel the payment for the disputed case if the nature of the Dispute does not fall under any of the clauses mentioned above. In such a situation, the Dispute Manager is obliged to provide the detailed reasons of the payment’s cancellation.

7.8. Fines imposed in accordance with the clauses 6.2., 6.3. cannot be set on dispute and are irrevocable and final.

7.9. Termination of Account initiated due to reasons stated in the clause 9.1.1. cannot be set on dispute and is irrevocable and final.

Payment terms and conditions

8.1. Upon Activation of Account, within the Account consideration by the Support, or at least 4 days before the Payment Dates, the Writer has to submit the Beneficiary Information to the Account and have it verified by the Support. In case the Beneficiary Information is not submitted within the stated time, the Company will process all the payments on the next Payment Date. Writers are not allowed to change the payment details after the termination of accounts. The Company is not responsible for inaccurate or invalid payment details you submitted. In such a situation, you bear all commissions, and a fee in amount of INR 1000 will be charged for investigation and/or payment recall.

8.2. Whenever the Writer uploads a Product that is made in compliance with all the conditions of the clause 4 and the Client approves it, he receives a stated amount of money that is visible in his Due Balance section. All the Earnings for completed Orders are summed up until they reach INR 2000 and then they are paid on the nearest Payment Date of the current month.

8.3. Payment Date is between 16th and the 20th of every month. The Company reserves a right to change the Payment Dates due to sudden/unexpected circumstances/technical difficulties. In such a case Writers will be notified via phones/emails.

8.4. The Writer has a right to choose the Payment Method that the Company will use for processing of any payments. The Payment Method should be chosen according to the Writer's location and availability of the methods' service offices. We have the following Payment Methods available: Payoneer, PayPal, Webmoney. The preferred method is Payoneer, as it is the most convenient for both the Writer and the Company. The details of each Payment Method are described in the “Payment” section at the Website. If the writer wants to change the payment information, he/she will have to pass the verification procedure and provide us with the official documents for security purposes.

Termination of Account

9.1. The Company has a right to initiate Termination of Account immediately (by notifying the Writer via email or phone) in the following cases:

9.1.1. Violation of clauses 3.2.7., 3.2.8., 3.2.9. and 11.1. (disclosure of information considering Orders, selling/donating/sharing Products with any third parties, using several user names or fake Accounts).

9.1.2. Systematic violation (3 or more cases within one month) of clauses 4.1.-4.5. (not following the Company's standards and requirements to the Products) and clauses 3.2.1., 3.2.2., 3.2.3., 3.2.4., 3.2.5. (the Writer's liabilities).

9.2. The Writer has a right to initiate Termination of Account at any time if he/she doesn't have any pending Orders by notifying the Support via email or phone 10 days before the expected termination.

9.3. In case of Termination of Account, all the payments and Earnings pending will be paid to the Writer on the nearest Payment Date.

Confidentiality

10.1. All the information received from the Writers and the Customers is kept in complete confidentiality and is not sold/shared with any third parties. Detailed information considering the privacy issues is available in the Privacy Policy at the Website.

Intellectual Property Rights

11.1. The Company cares about proper distribution of intellectual property rights on the provided Products subjeсt to these Terms and Conditions.

11.2. By agreeing to be legally bound by these Terms and Conditions, the Writer and the Company ensure that moral and economic intellectual property rights to the Products shall remain separate and shall be exercised independently.

11.3. The Writer makes an unconditional, complete, and exclusive transfer of all the economic intellectual property rights to the Product to the Company. The transfer described shall be made once the Writer agrees to be legally bound by these Terms and Conditions. The Writer acknowledges that he/she does not have the right to use the Product per their wish and, thus, may not publish/sell/share the Product with any third parties.

11.4. At the same time, moral intellectual property rights remain inalienable rights that belong to the author only.

11.5. Moral intellectual property rights are the right to claim authorship of the Product and to object to any distortion, mutilation or other modification of or other derogatory action in relation to the Product, which would be prejudicial to the Writer's honor or reputation.

11.6. Intellectual property rights that are not listed in the 11.5. section above shall be deemed as economic intellectual property rights that are transferred to the Company.

11.7. The Company obtains and enjoys the full scope of economic intellectual property rights on the Product subject to these Terms and Conditions. The same scope of the Company's rights extends to sample essays, delivered papers, and all the other works provided by the Writer.

11.8. Violation of the clauses 11.1.-11.7. will result in immediate Termination of Account, as stated in the clause 9.1.1.

Claim

12.1 Claims are investigated by the Company's Risk Department and the Payment System during the Investigation Period.

12.2 Orders with Claims from Customers are forwarded to the Quality Assurance Department for a detailed examination of the Product and its compliance with theCompany's standards and requirements to Products in clause 4 and clause 3.2.

12.2.1 Quality Assurance Department reserves the right to send a request to the Writer for the screen shots or photos of the Product sources used as references or citations:

The Investigation period is automatically extended by the time taken to fulfill the request.

12.3 The Order price paid to the Writer is put on hold and 100% is retained from the Writer's balance for the Investigation Period.

12.4 Based on the evidence from the Risk Department, Payment system and the Quality Assurance Department the hold on the Writer's earnings is removed within the Investigation Period:

If the Product meets the standards in clause 4, the Earnings will be covered by the Company and added back to the Writer's balance;

If the Product does not meet the standards in clause 4 or violations of clause 3.2 have taken place, the Earnings will not be covered by the Company.

12.5 If the Writer’s actions/lack of actions resulted in Claim, the account will be set on a Probation Period. More than one instance of Claim might result in account termination in accordance with the clause 9.1.2.

12.6 The Writer has a right to request for a description of violations within 5 business days after the Investigation Period if the Company did not cover the Earnings after removing the hold on funds according to clause 12.4.
Amendments to these Terms and Conditions

We strive to improve the quality of our service and thus can change these Terms of Use from time to time. All the amendments will be available on this page.